Google Offers Expands to Five New Cities


Google’s daily deals service, Google Offers, is coming to five new locales: Charlotte, Kansas City, Milwaukee, San Antonio and Tampa.

These five cities bring the total number of locales where Google Offers is available to 38.

Furthermore, this number will soon be 40, as two more cities – Oklahoma City and Omaha – are on the “coming soon” list.

For starters, Google is offering a beer tasting deal in Charlotte, cheap burgers in Milwaukee and a deal on Greek cuisine in Tampa.

You can check all the debut deals for the new cities here and sign for the service over at www.google.com/offers.

Image courtesy of Flickr, joi

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Facebook Timeline-ageddon: Why Now?

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Mashable OP-ED: This post reflects the opinions of the author and not necessarily those of Mashable as a publication.

Facebook’s steady march to global Timeline coverage just turned into a dash — and it’s really the users who are running.

By making Facebook Timelines the new de facto standard for all Facebook profiles, in effect, the company just held up a starter pistol and yelled “Go! You have seven days to reach the finish line before we completely change the track!”

That’s right, everyone has just one week to get their social media houses in order before Facebook moves the furniture (something we’d heard Facebook did not want to do).

Now, you may get slightly more than seven days. Even though Facebook is no longer offering a choice, the countdown clock to Timline-ification doesn’t start until the “activate” button appears atop your profile page.

Once it does, you have just one week to prepare. Facebook (and Mashable) can give you lots of advice about how to hide those embarrassing posts from your virtual biography.

That’s not what this column is about. I’m more concerned with why Facebook suddenly decided a mad dash to rollout completion made more sense than ambling along with occasional conversions.

Is Facebook just super-confident about the global reception to its profile makeover? Millions must have already converted, either by forcing the change through publicly available development tweaks last fall or by clicking the button this winter.

I don’t think that’s why, though. I’ve met a lot of people who like—even love—timeline, but also almost an equal number who are confused or appalled by it. In my own home, my son likes it, but my wife and daughter hate it.

Some folks I’ve spoken to said that, given the chance, they would never switch. Others told me they simply abandoned Facebook and set up camp on Google+.

Facebook must know that putting a ticking clock in front of users is bound to make very few of them happy, yet here it is, stop watch in hand. Here’s my theory.

The rather confusing Timeline apps environment isn’t very effective without it. Facebook made a decent sized splash last week with the introduction of 60 new app partners.

Facebook apps and games are not new. Neither are apps in Timeline (Foursquare already got there). But conducting most of your day-to-day activities, like watching movies, sharing content, reading news, eating out, and more — that’s a new wrinkle.

None of this has quite the same impact without Timeline. During last week’s event, Facebook made it clear that these apps and your activities around them would live on the Timeline. They’d be summarized in a special section of it.

For these Apps’ activities to show up in your timeline, you need only install and allow them once. Then they and the gestures they generate become a part of the fabric of your Timeline—a piece of your growing biography.

I can see it now: “Poor, Charles, I’ll miss him. Remember when he used to tell jokes? Remember when he would take us all out to dinner? Where was that? Oh, wait, here it is on his Timeline. And there’s the music he was listening to right before he …”

The real reason Facebook is pressing so hard on Timeline now is that it really needs to prove to app partners like Slacker, Payvment, TripAdvisor, TicketFly, Wall Street Journal, Airbnb, and others that this is a real platform. They have to prove the ecosystem has just as much relevance as, say, Android, Windows or Apple’s iOS.

Facebook execs, who may be noticing slowed growth in the U.S., realize the time to strike is now. Google is raising the stakes in the platform space, consolidating services and boxing out Facebook and Twitter.

If Facebook does not pull its users in closer and make sure they spend as much time as possible on Facebook, sharing everything they do, those users could share everything elsewhere.

And those of you who are not ready to make the switch to Facebook Timeline? Sorry. You are casualties of a social networking platform and ecosystem war, one that will likely continue for the rest of this decade.

All that’s now guaranteed about our social networking experiences is battle after battle, and change after change.

Do you agree, or do you think there are other reasons for the hurry up to Facebook Timeline? Let me know in the comments.


Bonus: How to Fill in Your Facebook Timeline



1. The Timeline Menu Bar




As you scroll down your new Timeline, a floating menu bar will appear at the top of your screen. Use it to add new events.

Click here to view this gallery.

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Judge: Order to Decrypt Laptop Does Not Violate Fifth Amendment [VIDEO]


A Colorado judge has denied a defendant’s argument that the Fifth Amendment protects her from decrypting her computer upon authorities’ request.

The decision came during a criminal trial in which the defendant is accused of bank fraud. She argues that allowing authorities access to the data on her computer would violate her constitutional right protecting self-incrimination. But the judge disagreed.

“I find and conclude that the Fifth Amendment is not implicated by requiring production of the unencrypted contents of the Toshiba Satellite M305 laptop computer,” U.S. District Court Judge Robert Blackburn wrote in his ruling Monday.

The Electronic Frontier Foundation filed an amicus brief in support of the defendant’s Fifth Amendment plea. In it, the organization said:

“EFF’s interest in this case is the sound and principled application of the Fifth Amendment to encryption passwords and encrypted information stored on computers. EFF submits this brief to help the Court apply the Fifth Amendment privilege against selfincrimination in a manner that ensures the constitutional rights of those who use this technological measure to protect their privacy and security.”

A letter from the Attorney General’s office opposed the Fifth Amendment plea and reveals the effect the ruling could have on future cases. “This is not a situation where the government seeks to compel a defendant to produce items that may potentially be incriminatory and her act of producing them arguably has evidentiary value to authenticate the items,” it said.

“Public interests will be harmed absent requiring defendants to make available unencrypted contents in circumstances like these,” it went on to say.

Check out the video above to learn more about the case and ruling.

[via Wired]

Thumbnail image courtesy of iStockphoto, forgiss

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9 Ways to Dramatically Reduce Email Unsubscribe Rates

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Email marketers have to accept a certain amount of expected email list depreciation every year, but when that list dwindles down more and more due to unsubscribes, it's time to press 'pause.'

Unsubscribes are, in very technical terms, a huge bummer. Sure, a certain amount of self-scrubbing is good for every email list, but you can't help but wonder if there's something you could have done differently to save some of those subscribers.

Well, it turns out there might be some things you can do to reduce the amount of email unsubscribes you experience. If your email marketing strategy doesn't include some of these measures, consider implementing them now and, tracking the effect they have on your unsubscribe rates. We bet including just a few (or even better, all) of these into your email marketing strategy will result in a significantly diminished unsubscribe rate.

9 Ways to Reduce Email Unsubscribes

1.) Better segment your list. Email segmentation is important because it allows you to deliver only the most relevant, customized content to your subscribers. The more specific your segments get, the better able you are to deliver content that speaks directly to their interests, making you a fixture in their inbox they don't want to get rid of.

(Tip: If you've implemented a lead nurturing program, you can continue to collect information about your subscribers based on their on- and off-site behaviors that will allow you to learn more and more about them, and then deliver more personalized emails that align with their stage in the buying cycle.)

2.) Map your content. Now that you know so much about your subscribers from your lead nurturing, you can manually map your content assets to their behaviors. One way to do so is to create a Google Doc or use an Excel spreadsheet that allows you to organize which content will be sent to which segments of your audience, and at what point. Mapping relevant content to your list segments gives your subscribers the proper email content for their stage in the buying cycle, and ensures everything you send them is as relevant as possible, decreasing your instances of unsubscribes due to irrelevant content. For example, an email subscriber that is in the evaluation stage of the buying cycle would benefit from a case study focused on their industry, or a use case of your product that fixes a problem on which they've fixated. Plus, content mapping lets you identify and fill in holes in your content strategy as you notice shortages in assets mapped to certain segments or stages in the buying cycle.

3.) Offer customized email frequency. Just as you should let your subscribers select the types of emails they receive, you should also let them adjust the frequency with which you can communicate. Let email recipients tell you the right frequency for them -- whether it's multiple times daily or just once a month -- so you don't end up bombarding their inbox or leaving it too scarce for their tastes. This option should be included not only in their editable email preferences at the bottom of every email, but also on the page to which your unsubscribe link navigates as a final effort to save your subscriber. You can send these emails to your inactive subscribers, too, and ask them to identify their ideal sending frequency and email type to reengage them and prevent what is often a looming unsubscribe.

4.) Perform email frequency testing. Not all of your subscribers will tell you how often they like to be emailed by your company, so be proactive and perform email frequency tests to determine the optimal frequency with which to send email communications. If you haven't performed an email sending frequency test, reference this guide to get your first experiment up and running. And remember, each segment of your list will have a different frequency that's right for them.

5.) Offer a different communication method. If an email recipient is ready to unsubscribe, they might love your content but suffer from inbox overload. Give them other options for communication, like SMS, RSS, your social media networks, your company blog, and all the other places you let your audience know about important company developments.

6.) Have a regular email sending schedule. To manage expectations in the long term, you need to set expectations up front. RueLaLa does an excellent job with this; they send their email communications every day at 11:00 EST, on the dot. When your subscribers understand when they will be getting emails from you, there's less of a chance your email will surprise them when they're busy, cranky, overwhelmed, or another negative emotion that drives hasty and vengeful unsubscribes. Set their expectations from the first time they opt in to your emails about when they'll receive emails from you, and do your best to live up to that promise.

7.) Leverage exclusivity. Speaking of RueLaLa, it's not just their impeccable timing that keeps me from unsubscribing from their emails. It's the fact that their offers are exclusive, and if I unsubscribe, I cut off access to offers I may want to take advantage of (not to mention feeling a little less VIP). I haven't purchased from them in a few months, but I won't unsubscribe because I will probably redeem one of their exclusive offers in the future. In the meantime, I welcome their marketing in my inbox.

8.) Make sure your emails don't load slowly. Checking how your emails load in different email clients and on mobile devices should be a regular part of your email marketing routine, because it plays a huge role in the success of your email campaigns. Don't include images that are too big to load quickly, design elements that don't render well on mobile devices, and any other elements that make reading your email a bad experience.

9.) Take the feedback. Despite all of this hard work, some people will still unsubscribe from your emails. Take that opportunity to solicit feedback from them, and then...listen to it, and act on it. You may notice trends on your own, like people unsubscribing more frequently from offer emails versus blog emails. Maybe your blog content is great, but your promotions aren't enticing enough to get people to act. Soliciting feedback from unsubscribes won't help you save that email recipient, but it will help you prevent future subscribers from leaving.

Are your email unsubscribe rates concerning? What have you done to help decrease the rate of email unsubscribes?

Image credit: jayfreshuk

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Get Ready: Facebook Is Forcing Everyone to Use Timeline [Facebook]

All of you Timeline holdouts: the holding out ends soon. "Over the next few weeks, everyone will get timeline," says Facebook. And by "will get," they mean "must use." Here we go! More »


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5 Google+ Tricks to Dominate Google Search Results

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There are a number of ways using Google+ for marketing can have a beneficial impact on your business' search engine optimization efforts. Because Google is so eager to provide plenty of incentives for people to actively use the network, it has tied the platform very closely to all of its Google Search features as well. As a result, there are many ways that using Google+ can help boost your regular performance in Google's organic search results as well as help you generate more traffic from people doing searches on the topics you already rank for.

In fact, because of the strong connection between Google+ and Google Search, businesses can't afford not to create and maintain a Google+ page. Because Google is launching new integrations between Google+ and Google Search on a regular basis, your business' search presence will only suffer without an active Google+ page. Here are 5 ways you can use Google+ to help you enhance your business' SEO.

Add the +1 Button to Your Website

The first major SEO benefit of Google+ is in regard to +1 usage/shares and their influence on search rankings. Just like other types of social media sharing, the number of +1s a particular page receives is a factor in how well it will rank in search for different phrases. This directly affects search rankings, and the number of +1s a page has received is also displayed on results pages, especially if those votes came from people who are in your Circles on Google+. This is just another way maintaining an active profile on Google+ is directly influential to your success elsewhere, because your actions on Google+ will have influence on the rest of your profile and activity. That is the main takeaway from Google’s efforts: you will directly benefit by adopting and using more of the Google+ platform and integrating it with your website and marketing efforts.

Plus Ones Shown In SERP

Marketing Takeaway: Add the Google +1 button to your website and blog so that people can easily share your blog posts and landing pages with their friends, and help your pages rank better at the same time. You'll also benefit from increased traffic, as our research shows that websites using the +1 button generate 3.5x the Google+ visits than sites without the button.

Get Your Google+ Status Updates to Appear in Search Results

In late December, Google began including specific status updates from Google+ in Google Search results, when they were relevant. This works for both personal profiles and brand pages, making it a very useful addition. While profiles could already appear in search results, the update allowed for specific status updates to appear as well. Picture 82

Marketing Takeaway: The key lesson here is to think about which keyword phrases you want your status updates to rank for, and make sure you optimize your status updates with those keywords. If you're posting about something interesting and insightful (and why wouldn't you be?), make sure you spend the few moments it takes to be thoughtful about your keyword usage. It will provide more opportunities to get found, and it's yet another chance for your great content from social media to shine.

Leverage the Google+ Author Tag

One of the most visible changes to Google’s search results pages with the launch of Google+ has been the addition of author names, images, and information throughout results pages for editorial content. Google executed a clever strike here by creating a feature that bloggers would be excited to implement. It was an unusually creative move by Google, because to leverage the feature, blog authors must include a link in their post back to their Google+ profile in order to establish authorship. This serves as both an inbound link into the author's Google+ profile page (which is obviously beneficial to Google+’s number and quality of inbound links), and it also ensures that every author who is active and excited about their blog signs up for Google+ and uses the service. 

Google+ Author Tag Example

Marketing Takeaway: The appearance of profile information is great for helping your content stand out in search results. If you’re competing for a popular keyword, adding this kind of color and different appearance to your search result can really help you stand out in a crowd of results. By improving your click-through rate from that results page, you will have the opportunity to get more visitors to your site without necessarily impacting your rank. As long as you rank highly enough that people will have the chance to see you in the results (say, position 5 or better), this will have a great impact on how many clicks you earn from searchers. To start using Google+'s Author Tag for enhanced listings in search, click here and follow Google's instructions.

Take Advantage of Personalized Search

The most recent feature addition to Google+ is 'Search plus Your World,' a new version of Google that mixes personal results from your Google+ network in with your regular search results. This mode of Google will search your social network for results, even including results that only you can see for privacy reasons. In other words, Google's search now includes both regular results and very personal updates from social media. You'll be able to see when you are receiving personal results because they are called out in a special way and always placed at the very top of a search results page. Profiles in Search 2

Be aware that what you share on Google+ can have an increased reach because of this update. It makes Google+ a great place for sharing content and having discussions, because now that content is easy to find (as opposed to networks like Facebook and Twitter, which currently lack personalized search).

Marketing Takeaway: Because it is connected to the world's most popular search engine, content shared on Google+ now has the potential for a much longer lifespan than content shared on other networks. Think about your keyword strategy and how to best exercise it on your Google+ page. Results from a searcher's Google+ network will also rise to the top of Google search results when they use Search plus Your World. And if your company has built up a large following on Google+, content you've shared with your followers will also show up in those followers' relevant Google.com searches, keeping your business top of mind and increasing its visibility among existing followers across multiple channels.

Get Your Pages and Profiles Found in Search Results 

With the 'Search plus Your World'describe the image update, another powerful influence for brands that comes only with Google+ adoption is placement in the top-right corner of Google search results for people and pages who are closely associated with a particular topic or brand. If your Google+ business page is relevant to a particular keyword search, Google will show your page in the results for those searches. Furthermore, if you tie your Google+ personal profile to your brand’s domains (for example, by putting your work email address into your Google+ profile), Google can serve your profile in response to people who are learning more about your brand.

Marketing Takeaway: To make sure your business page shows up for searches on keywords for which you want to rank, maintain a regularly updated Google+ business page and optimize your updates with those keywords. For example, if a searcher searches for 'marketing software' on Google.com, HubSpot's Google+ page might show up in the top-right results box, providing us with more SEO real estate.

To make sure that your profile is able to show up in that top-right box for branded searches, make sure that you’ve added your work email address to your Google+ profile and confirmed the address works, and list your occupation and position in your profile. Remember that Google wants to serve the best possible results, so it’ll only show your profile if it thinks it would actually be helpful for a searcher. If you’re not regularly posting about your brand or really using Google+ often, Google is less likely to show you in the result. Encourage your business' employees to include your business' information and content in their Google+ profile so your business can get even more exposure in search results.

What other benefits have you noticed from using Google+ to enhance your business' SEO?

Image Credit: Widjaya Ivan

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“Don’t Be Evil” Tool Launched Against Google’s Social Engine

A group of engineers who claim to be from Facebook, Twitter, and MySpace has launched a website called Focus On The User. The site urges users to use a modified version of Google in which the search engine will perform a more objective vertical search.
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Facebook Timeline and What Marketers Need to Know

social media toolsAre you wondering how Facebook’s Timeline will impact your business and marketing?

Right now Timeline is currently limited to personal profiles and with no schedule set or promised for brand pages.

However, given Facebook’s history with design changes and how changes of this sort first get released to users and later on get applied to brands, it’s likely that Timeline is on the horizon for business pages as well.

This article will explore what the timeline means for marketers.

Timeline for Users

User profiles have been completely overhauled into a sleek new page with large cover pictures, featured actions, certain aggregated information and more.

At its core, Timeline is a chronology of a user’s life on Facebook, with items automatically appearing based on an algorithm intended to capture a user’s most important life events.

A few things to keep in mind:

  • Some objects are grouped together, such as all things a user Liked in a given month.
  • The more engaging an action, the more prominently it will appear and remain in the Timeline.
  • Users can manually add, remove, feature or de-emphasize Timeline events. In his keynote address at F8, Mark Zuckerberg enthusiastically demonstrated how a user can go back to the year of his birth and upload a baby picture.
  • Although historically, major profile changes have often been followed by similar brand page changes, there is no official word yet on whether brand pages will also be redesigned.
objects get grouped together

Objects get grouped together at the end of the month, such as all the Likes I subscribed to myself in November, and the friends I added.

Open Graph and Custom Actions

Last year, Facebook rolled out Open Graph, allowing brands to connect to a user’s Facebook social graph. This year, it rolled out significant changes, allowing app developers to create custom actions using any verb and object related to the activity taking place on the app.

These so-called “lightweight” activities can be defined by the app creator and pushed throughout the Facebook experience.

Here are the highlights, and how the actions affect Timeline:

  • The Open Graph integrates with the News Feed, Ticker and Timeline, making the app a key part of users’ and their friends’ Facebook experiences.
  • As users engage, the custom action appears on Facebook News Feed, and remains on the user’s Timeline; e.g., Jane cooked a recipe from Best Recipes app.

Changes to the structure of permissions allow a user to give permission one time for an app to post about that user’s activity on the app thereafter.

This is how you’re seeing so many more postings about what your friends are listening to, for example, if they’re using a social sharing music app like Spotify. It even gets its own designated spot in the Timeline and displays a running list of what the user is listening to.

structure of permissions

Changes to the structure of permissions allow a user to give permission once for an app to post about that user's activity on the app thereafter. This is how you're seeing so many more postings about what your friends are doing.

What Should Marketers Do?

Now that we know what changes Facebook has made, brands and marketers need to figure out what they mean for social media marketing.

Based on Wildfire’s extensive experience running over 150,000 social media campaigns, here’s our take:

  • Likes are still very important. This is the way brands build their audiences, with whom they can communicate directly, and promotions are the best way to encourage Likes. Sweepstakes and instant-win campaigns are best for generating Likes; while contests, trivia, group deals and engaging pages are best for fostering engagement.
  • News Feed vs. Brand Pages. There had been recent talk of apps/tabs/pages decreasing in significance. Now deeper, more engaging actions are the ones that will appear in Top Stories and Timelines and are therefore more persistent within the social graph. Now the “lightweight” actions have been removed to the fast-updating Ticker. In this way, the more “important” stuff, like meaningful interactions with branded content, will remain in the “Top Stories” and Timeline.
  • Open Graph Connections are easier than ever. Facebook plugins, which are readily available for all domains, are easier than ever to use to increase your brand’s earned media.  Decide which plugin(s) work best for your domain and install them to all relevant company properties, like your website and blog.  Watch as visitors share the news of your brand for you on their own Timelines!
facebook plugins

Having Facebook plugins well-integrated into your business domain increases the opportunity for brand advocates to spread the word about your brand, such as how Alain's Timeline reflects his activity on the Wildfire home page and blog.

Final Thoughts

Facebook Timeline is the newest development in Facebook’s quest to make over the Internet, integrating a social layer into every interaction and information node available. With Timeline, users have an increased ability to broadcast their lives (including any activity with brands, businesses, applications and services) to all of their friends.

These highly personalized interactions and the newly organized way of sharing them serve to lessen the friction among users and the connected Internet world. Preparing your brand to take advantage of Timeline is every savvy marketer’s first step in enhancing earned media potential.

Your Turn

Now that it is available to the public, what do you think of the new Timeline? Share your thoughts and questions in the comments box below. We’d love to hear from you!

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Engaging Customers on your Facebook Page

For marketers it is important to remember that when it comes to Facebook or similar channels number of likes is important but activity/engagement more so. A measure of activity could be the quality of feedback per post or number of comments posted. To track engagement levels, you may want compute the average high engagement activities such as comments on posts. Providing your consumers with an incentive encourages them to continue viewing your page.
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File Sharing Sites Cast Themselves into Exile Over MegaUpload Bust [Video]

With the popular MegaUpload file sharing website shut down, several other online locker services, all of which have legal uses, are limiting their features or closing down entirely in an apparent effort to avoid MegaUpload's fate: a forced shutdown by the United States Department of Justice, FBI, and National Intellectual Property Rights Coordination Center, and the arrests of its operators. More »


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